FAQs

How often should I have my soft furnishings deep cleaned?

Studies suggest that a brand new mattress will be fully colonised by dust mites within 6 months.  Therefore ICS recommends having your soft furnishings deep cleaned every 6 months.


Are your products safe for my family and pets?

At ICS we strive to be 100% natural.  Most of our products are plant-based and we utilise the sanitising power of heat, through the use of steam.  However, some of our services may require the premises to be vacant for a short period of time. Should you have any concerns, our service technicians are always happy to answer your questions.


How long will it take for my furnishings to dry after a Luxury Cleaning service?

The drying time for items can vary depending on ambient conditions.  ICS recommends the use of household dehumidifiers where possible and our service technicians are trained to use the least amount of water required for each job. Average times are between 1 and 3 hours.


How often should I have my air-conditioning units cleaned?

Dirty air-conditioning units are not only inefficient but also a major contributor to poor indoor air quality.  ICS recommends having your units deep cleaned one to two times per year depending on use.


Will a Soft Furnishings Deep Clean remove stains?

Our Soft Furnishings Deep Clean targets allergens and bacteria. Although the steam clean does remove some light stains we always recommend a Luxury Clean for superior stain removal.


Can you guarantee 100% stain removal?

Although our Luxury Clean offers great stain removal power, we can never guarantee stains will be removed 100%.


Why should I chose ICS over other service providers?

ICS has been developed to revolutionise the cleaning services industry.  We do this by striving for exceptional customer experience and continual development and improvement to our teams, training, products and services whilst maintaining affordability.


What areas of Hong Kong do you service?

We can service all areas of Hong Kong, from Hong Kong Island to Kowloon and the New Territories to the Outlying Islands.


Is your disinfecting service effective against Mould?

Yes, the disinfectant we use is proven to kill 99.99% of bacteria, virus and mould.


Do you clean soft furnishings on-site or take them away?

We clean all soft furnishings on-site at your home or workplace.